Your Privacy, Our Priority: Committed to Protecting Our Resident's Personal
Information with Care and Integrity.
Heritage Care Home Privacy Policy
Heritage Care Home is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information. We are legally required to maintain confidentiality and to provide a notice outlining our privacy practices. Below is an overview of The Heritage Care Home’s Privacy Policy:
Notice of privacy practices
This notice explains how your medical information may be used and disclosed and how you can access it.
Our facility uses Protected Health Information (PHI) for treatment, payment, and healthcare operations. We are legally required to protect your information, provide this notice, and abide by its terms. The notice applies to all records related to your care within our facility.
Uses and disclosures of protected health information (PHI)
For Treatment: We may share your health information with healthcare professionals to provide care.
For Payment: We may use PHI to bill and receive payment for the services provided.
For Healthcare Operations: PHI may be used to evaluate and improve our services.
Other specific purposes
Business Associates: PHI may be shared with vendors or agents helping with billing or other business functions.
Facility Directory: We do not publish a member directory but may release room numbers or religious affiliations under specific conditions.
Family and Friends: PHI may be disclosed to those involved in your care unless you object.
Public Health and Safety: PHI may be disclosed for public health purposes, health oversight activities, and to prevent serious threats to health or safety.
Your rights regarding health information
Access: You can access and request copies of your health records.
Request Restrictions: You may request restrictions on using and disclosing your PHI.
Amendments: You can request amendments to your health records if they are incomplete or incorrect.
Confidential Communications: You can request specific ways to receive communications about your health.
Complaints and changes
If you believe your privacy rights have been violated, you can file a complaint with the facility or the U.S. Department of Health and Human Services. The facility will not retaliate against you for filing a complaint. We reserve the right to update this notice as needed and will provide updated versions to all members.
Privacy policies outline how we collect, use, disclose, and safeguard your information
1. Information we collect
We collect personal information directly from you or your authorized representatives, such as your name, contact details, medical history, and payment information. We also collect information when you visit our website or interact with us electronically.
2. How we use your information
We use your personal information to provide you with high-quality care and services, manage your care and treatment, process payments, and communicate with you. We may also use it to improve our services, comply with legal obligations, and ensure safety and security.
3. Disclosure of Information
We may share your information with third-party service providers, including healthcare professionals, insurance companies, and business associates who assist in providing care or managing our operations. We may also disclose information as required by law or to protect your health and safety or that of others.
4. Data security
We use robust security measures like encryption and secure storage to protect our resident’s details from unauthorized access or breaches. We implement appropriate physical, technical, and administrative measures to safeguard our resident’s personal information.
5. Your rights
You have the right to access and request corrections to your personal information. You can also request a restriction on certain uses or disclosures. If you wish to exercise these rights, please contact us at hello@heritagecarehome.com.
6. Opt-in for SMS communication
Heritage Care Home provides an option for you to receive important updates and information via SMS (text messages). When you opt-in for SMS communication, you agree to receive text messages on your mobile device regarding various aspects of your care, such as appointment reminders, wellness tips, updates on your treatment, and other relevant notifications.
Details of Opt-In for SMS communication:
Specific consent for SMS:
Your consent for SMS communication is collected separately from other types of communication like emails or voice calls. This ensures that you are fully aware and have specifically agreed to receive text messages from us.
Types of messages you may receive:
The kind of SMS messages you may receive include, but are not limited to:
Appointment reminders and confirmations.
Information about changes in services or facility operations.
Health tips and wellness updates relevant to senior care.
Notifications about emergencies or important announcements.
Messages related to billing or payment reminders.
Frequency of messages:
SMS messages will be sent as needed depending on your care requirements, appointment schedules, and any important updates.
Data charges:
Standard messaging and data rates may apply based on your mobile service provider’s plan. Heritage Care Home is not responsible for any charges you may incur by receiving SMS messages.
How to Opt-Out:
If you no longer wish to receive SMS messages, you can opt-out at any time. To opt-out, you can reply "STOP" to any text message you receive from us, or contact us directly at hello@heritagecarehome.com. Once you opt out, you will no longer receive SMS communications but may still receive other forms of communication as permitted by law.
Privacy and security:
We are committed to protecting your personal information. SMS communications are subject to our overall privacy policy. While we take reasonable precautions to safeguard your information, it is important to note that text messages are not encrypted. Please refrain from sharing sensitive personal information through SMS.
By opting into SMS communication, you acknowledge and accept these terms and conditions and understand how your information will be used. For any further questions or concerns, please contact us at hello@heritagecarehome.com.
This detailed explanation ensures that you are fully informed about your rights, how to manage your SMS communication preferences, and the steps Heritage Care Home takes to protect your privacy.
7. Changes to this policy
We reserve the right to update this privacy policy. Changes will be posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. If you have any questions, please contact us at hello@heritagecarehome.com.
8. Contact Us
For any questions or concerns about this privacy policy or your personal information, please contact our team at hello@heritagecarehome.com.
Policy updates
If we make any changes to this privacy policy, they will be posted on our website to keep you informed about the information we collect, use, and disclose. We recommend reviewing this policy periodically to stay updated on any changes. If you have any questions regarding the policy, please contact us at hello@heritagecarehome.com.